Valid passport and driver’s license with satisfactory driving record. Responsible for effective call management includes logging, monitoring / updating,…
First point of contact for incoming support requests to the Service Desk via telephone, web portal, and email to ensure courteous, timely, and effective…
Background in Salesforce test driven development (TDD). 8+ years of heavy development experience in Salesforce platform that includes coding and configuration.
Manage and analyze the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of…
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle.
3+ years of experience working in a help desk environment. Manage personal service ticket queue ensuring service requests are resolved with proper ticket…
We offer a comprehensive group benefits package, employee assistant program (EAP), profit sharing plan, a wellness fund, a home office allowance and other…
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle.
Provide internal users with in-person and telephone support. Reporting to the Manager of IT Service & Sustainability, the successful candidate will use their…
Requires Grade 12 graduation plus a one (1) year certificate program from a recognized institute of technology specializing in information systems including…
A bachelor’s degree or diploma in Computer Science or related technical discipline. Provide first line response for both internal and external customers needing…
Assist the Senior Analyst in project management functions by providing effort estimates and assisting in developing project schedules, plans and recommendations…
First point of contact for incoming support requests to the Service Desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective…
Undergraduate degree in computer science or relevant certification. You will provide hands on desktop hardware and software support, serve as the first point of…
Completion of a degree or diploma in Engineering or Computer Science. Handling service request including the accurate documentation of calls and problems.
Ongoing professional development and industry certification. Exclusive employee discounts for travel, local attractions, gym memberships, insurance and more.
Provide support to Columbia staff by troubleshooting problems and maintaining printers, computers (both PC and Mac), mobility, telephone equipment and all other…
Monitor and respond to incoming incidents and requests to the Service Desk via telephone and service desk portal to ensure courteous, timely and effective…
Annual bonus program, annual vacation allowance, and company-paid benefits program. An additional paid volunteer day each year so you can spend time giving back…
