Collaborate with the other Manager of Technical Support to develop and implement a ticket QA process to ensure outstanding customer experiences and keep current…

The Support Supervisor is a customer facing role, coordinating Support activities and repair tasks between external Customers and OSI support, and repair…

Gathers raw data per account in line with performance or quality to be submitted to the Process Solutions Department that will be transcribed into a reporting…

Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project…

If the TECH LINE consultants are unable to correct the customers concern, the DTSM becomes involved and is then responsible to identify the customers concern…

Valid drivers license and an ability to visit satellite locations as needed. The individual will be responsible for receiving requests for assistance and…

This role will also assist/conduct testing/implementation of new systems and services as required and provide feedback during the evaluation and/review of new…

Lead cohort research project including participant relations, technical support, project management, engineering and research.

Bachelor's degree and 5 years of experience in technical management or a related field, or an appropriate combination of education and relevant experience;…

Stage, program, and test equipment as requirement. Effective communication skills, both written and verbal, with the ability to explain technical concepts to…

Valid driver’s license, with clean driving record. Provide support to internal departments and external customers, as required by helping with technical…

Accurate data entry & typing skills (minimum of 30 wpm). This role involves managing daily operations, assisting team members in resolving complex customer…

Post-secondary degree or technical diploma in computer science or related field. 8+ years working with design, development and support/operation of IT systems.

Consult user guides, technical manuals and other documents to research and implement solutions. Communicate electronically and in person with computer users…

Consult user guides, technical manuals and other documents to research and implement solutions. Communicate electronically and in person with computer users…

Available for answering BTAC inquiries as required. This position will lead a team of technical experts, coordinate resources, and implement strategies to…

Bachelor’s degree in related field will be an asset. In this role, you will be responsible for a remote team that in partnership with our technology teams…

Knowledge management experience - building support manual, support standards, project handover gating check lists etc. Product knowledge (IBM CMOD, Xeons).

Interact directly with customers to provide technical assistance, answer questions, and address concerns while maintaining a professional and customer-centric…

Valid driver's license and ability to travel to project sites as needed is required. Bachelor's degree or college diploma in a relevant field (e.g., Electrical…

Consult user guides, technical manuals and other documents to research and implement solutions. Communicate electronically and in person with computer users…

Consult user guides, technical manuals and other documents to research and implement solutions. Communicate electronically and in person with computer users…

In possession of valid driver’s license. The primary role of the Service Desk Team Lead is to provide expert-level technical, operational, process and…

Collaborate with the IT leadership team to develop and manage the support center budget, ensuring effective utilization of resources and alignment with…

Excellent leadership ability, demonstrated through your ability to build an inclusive team through your mentorship and support reflected through professional…