Company description
The Home Building Centre Lakefield is a retail location for all building materials, lumber, home improvement materials & custom build packages
Job description
We are seeking a Customer Service Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields is required
- Ability to put together estimations and/or material lists for building supplies
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Job Types: Full-time, Permanent
Benefits:
- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care
Day range:
- Holidays
- Weekend availability
Shift:
COVID-19 considerations:
All customers and employees are encouraged to maintain social distancing, curbside pickup available, common surfaces are sanitized regularly.
Experience:
- Hardware & Lumber Retail: 2 years (preferred)
- customer service: 1 year (preferred)
Shift availability:
Work Location: One location
