Job Title: Customer Service Representative
Responsibilities:
- Provide knowledge when needed of any and all collectibles
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, complaints, and product/service information
- Resolve customer issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure customer satisfaction
- Stay up-to-date on product knowledge and company policies
Qualifications:
- Highly knowledgeable in all things collectibles, and knows how to barter.
- Fluent in English (written and verbal communication)
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
- Customer-oriented mindset with a positive attitude
- Ability to work well in a team environment
This is an excellent opportunity for individuals who are in the collectible world and have a passion for all things collectible. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and maintaining positive relationships with clients. If you are a motivated individual with excellent communication skills and enjoy helping others, we would love to hear from you.
Please note that this position requires fluency in English and high knowledge for collectibles and knows how to barter.
Job Type: Part-time
Part-time hours: 20 per week
Salary: $16.76-$20.00 per hour
Benefits:
- Casual dress
- Company events
- Store discount
Flexible Language Requirement:
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
Ability to commute/relocate:
- New Westminster, BC V3L 3X6: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Collectible: 2 years (required)
- Customer service: 2 years (required)
Shift availability:
Work Location: In person
