Education/Training:
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; General computer repairs and competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience:
Minimum of 3 years experience directly involved in troubleshooting and field repair of but not limited to electrical, electronic, hydraulic and mechanical systems and equipment. ; Desirable to have trade certification in electrical, electronics or mechanical.
Knowledge/Skills:
Required, but not limited to have advanced knowledge of the tools and skills to perform diagnostics and troubleshooting alone on electrical/mechanical equipment. Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Desireable to have knowledge in basic heavy commercial vehicle maintenance and operation.
Supervises:
While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
Background:
Must be able to pass an in depth background check (vetting).
Travel:
Must be licensed and have available/reliable transportation. Must be able to travel internationally with no restrictions. Must be willing & able to travel at short notice.
Security clearance needs:
Must be able to provide all background details including police records for 5 years for all previous living locations for same period to governmental agency for approvals.
PHYSICAL/MENTAL REQUIREMENTS:
- Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
- Excellent customer service skills and the ability to handle stressful situations.
- Self-motivated, reliable, and accountable individual
- Possess excellent telephone skills
- Must be able to lift/carry 80 lbs.
- Must be able to push/pull 200 lbs. with use of moving devices
- Ability to work at height and pass all training requirements for safe work at height.
- Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
- Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
- Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.
- Must be able to travel by land or air at moments notice
WORK ENVIRONMENT:
Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered outdoors or other locations as required with travel to and from locations required. Work will consist of working at height and in hot, cold and possibly wet conditions.
