We are looking for a Salesforce Administrator to join our fast-growing commercial team. Your responsibilities will be related to our end-to-end sales, customer success and customer support journey. This includes executing the day-to-day configuration, support, maintenance, and improvement of the Salesforce platform. The Salesforce Administrator will play a key technical role in supporting DSF’s engagement objectives as well as the Digital team’s objective of accurately tracking, reporting, and acting on engagement data.
RESPONSIBILITIES
- Maintain the flow of data throughout the Salesforce lifecycle: from collection, storage, maintenance, usage, to cleansing and archiving
- Recommend new technology and process improvements as it relates to Salesforce
- Regularly monitor the quality of our Salesforce data and resolve issues like duplication, inaccuracies, incompleteness, and staleness
- Maintain the usability and security of our Salesforce instance
- Address platform updates, not only from Salesforce, but also from other systems integrated with the platform
- Work cross-functionally to onboard and offboard users and resolve technical issues and data requests as well as generating reports and dashboards as required
- Assist the Salesforce Systems Architect in designing a data and integration management strategy for the organization
- Other duties as assigned
QUALIFICATIONS AND SKILLS
- Computer Science diploma or equivalent education plus experience
- 1-3 years’ experience as a Certified Salesforce Administrator or equivalent experience with relvance skill set
- 2+ years' experience in SFDC database management
- Applied knowledge of business analysis and data analytics
- Demonstrated ability to take business requirements and formulate technical solutions within the Salesforce.com (SFDC) environment
- Strong understanding of the platform, with the ability to build custom objects, formula fields, workflows, custom views, custom reports, custom dashboards, and other content of intermediate complexity
- Experience drafting strong technical documentation, delivering training and providing technical support
- Intermediate experience with data manipulation, cleansing and deduplication methods
- Advanced MS Office skills, especially Excel
- Demonstrated ability in identifying, troubleshooting and resolving bugs
- Excellent written and verbal communication and strong attention to detail
- Ability to work independently and as part of a team
- Experience working for a SaaS company is considered an asset
RST Instruments Ltd. cares deeply about diversity, equity, and inclusion in recruitment, hiring, employment and advancement. We are an equal opportunity employer dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
Notification to Applicants: We are committed to providing an accessible environment and ensuring fairness throughout our hiring process. We welcome the opportunity to work with applicants requesting accommodations at any stage of the recruitment and hiring process and while working with us. Accommodations will be provided as requested, please contact us at [email protected].
