At SQM, our mission is to help call centers improve their customer satisfaction – one agent at a time. SQM is a leading North American software company specializing in customer service QA management for call center agents. Through our mission and strategy, SQM fosters an amazing culture of transformation, friendliness, collaboration, and teamwork with a customer-centric mindset.
SQM is looking for a Junior Systems Administrator. This is a full-time, permanent position working from SQM's office in Vernon, BC.
Key Responsibilities:
The Junior Systems Administrator plays a key role in supporting, maintaining, configuring, and operating computer systems within the IT infrastructure, in addition to providing IT support for non-technical users. A low-level understanding of the IT infrastructure is expected. The Junior Systems Administrator reports to the Director of Information Technology.
Essential Duties and Responsibilities:
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Responding to and managing IT helpdesk tickets
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Remote user support utilizing Remote Management and Monitoring systems
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Employee onboarding including hardware setup, account setup, software license management, and training
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End-user training on new software applications and other technology
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Asset Management tracking/updating
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Active Directory management
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Group Policy management
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Installation, updating, and support for workstations and servers for hardware, software, and Operating Systems
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Revising and maintaining IT documentation
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Scheduling availability for planned system maintenance outside of regular business hours as well as notifying staff of system changes, planned + unexpected downtime, and other IT events via Instant Messaging and Email
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Responding to critical IT events outside of regular business hours
Compensation & Benefits:
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Salary dependent upon education and work experience
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Extended Group Benefits Plan with Health, Dental, Vision, Employee Assistance Program, and insurance including short- and long-term disability
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3 weeks’ vacation to start
SQM Group is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons, regardless of race, religion, color, sex, age, national origin, disability, genetic information or any factor that is a prohibited consideration under applicable law.
