Our client, one of Western Canada’s largest window and door manufacturers, is seeking a Customer Service Manager in Edmonton. Our client has been servicing consumers, contractors, and retailers since the ’80s and they are known as one of Canada’s Best Managed Companies. If you are a seasoned Customer Service Manager in Edmonton, we would love to see your resume!
As a Customer Service Manager, you will be responsible for leading a team of over 30 individuals. The Customer Service Manager will be responsible for coaching and training the team to deliver elite customer service while overseeing daily operations.
PERKS & BENEFITS:
Ample room for growth
Generous PTO / Vacation package
Collaborative team members
Co-workers who are innovative, driven, and caring
WHAT YOU WILL BE DOING:
Owning the customer experience by coaching, mentoring, and running daily operations
Leading a team of 30+ passionate customer service professionals
Responsible for managing the department, ordering, scheduling, invoicing, monitoring for productivity, reducing operating costs, and making it profitable.
Liaise with Customers, Sales team, and internal teams as required on service issues and opportunities.
Lend support in all technical aspects including diagnostics and parts support as required.
Resource planning, managing expenses, and overseeing that the health and safety procedures are being followed
WHAT YOU BRING TO THE TABLE:
Passion and drive for delivering exceptional customer experience
A proven track record of coaching and mentoring employees to deliver the mandate for customer experience
Ability to lead and motivate a team of 30 – 40 direct reports
Understanding business dynamics, foreseeing business risks and opportunities
Adaptable and flexible in managing multiple priorities and timelines
TPD is a leading workforce solutions provider.
Our mission is to help YOU succeed by providing access to opportunities - jobs, careers, and professional development. We partner with over 200 top companies across North America with a focus on placing Business Professionals, Warehouse & Distribution staff, and technical Mining and Aviation staff.
From flexible to permanent positions, we help people start careers, change careers, and advance careers in a way that works for you.
Let’s get to work!
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process