Ensuring customer satisfaction with every order
As part of our tight-knit team, you will work with a strong customer focus, in a fast-paced environment where no two days are ever the same. Our common goal is to deliver the right material to the customer at the right time and place. It takes a special type of person to make that happen. Your personality and attitude is crucial in ensuring an excellent customer experience. In return, you will work with great products and get the right training and tools to enable you to reach our ambitious service goals.
The ROCKWOOL Group is the world’s leading manufacturer of stone wool insulation. We offer a full range of high-performing and sustainable insulation products for the building construction industry with 4 factories and over 1,000 employees in North America.
This is the role:
If you are passionate about sustainability, enjoy problem-solving and like talking to people – this may be a perfect fit. Customer Service is an integral part of the ROCKWOOL business and we understand that our service is as important as the product itself.
Our Customer Service Representatives are on the frontline of our business, and alongside our exceptional sales team, no one knows our customers better than us. Each day brings on new challenges and opportunities, but a typical day may entail:
Processing customer orders and inquiries in a timely, courteous, and professional manner
Recording, processing and responding to all customer requests and concerns
Running daily and weekly reports to track accurate execution of customer orders
Liaising with several members of supply chain to see each order from submission to delivery
And above all, taking pride in relationship building to set our customers and ROCKWOOL up for continued success
We may be a great fit for each other if:
You are passionate about customer service and have at least one year of customer service/sales-related experience. We are looking for someone who is working toward a post-secondary education in business, supply chain, marketing or equivalent field.
You are a team player and are keen to understand the building materials industry. Did you ever imagine you’d work for an insulation company? Neither did we. We’d love to show you why so many of us at ROCKWOOL have stuck around long after our summer internships ended.
We know you’re smart because you’re thinking about joining us at ROCKWOOL, but we’ll be an even better fit for each other if multi-tasking, autonomy and time-management are high up on your skills list. Not a morning person? You’re in luck! We’re looking for someone who can grace us with their presence between 10 am and 8 p.m.
This is what we offer:
Join a rapidly growing, stable organization that offers a range of career development opportunities with a comprehensive salary and benefits package. ROCKWOOL is an accessible employer.
Can you picture yourself at ROCKWOOL?
If you recognize yourself in this opportunity, please apply by responding to this ad by attaching your resume and answering the following questions:
What can ROCKWOOL customers expect from you?
What do you expect from ROCKWOOL?
Do you LOVE Customer Service or is this a stepping stone toward a different goal? Hint - there’s no wrong answer.
ABOUT ROCKWOOL North America
At the ROCKWOOL Group, we are committed to enriching the lives of everyone who comes into contact with our solutions. Our expertise is perfectly suited to tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity and flooding. Our range of products reflects the diversity of the world’s needs, while supporting our stakeholders in reducing their own carbon footprint.
Stone wool is a versatile material and forms the basis of all our businesses. With approx. 10,500 passionate colleagues in 38 countries, we are the world leader in stone wool solutions, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, engineered fibres for industrial use to insulation for the process industry and marine & offshore. We encourage you to join our team!