You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Do you thrive in a fast-paced environment? Do you enjoy supporting multiple high-touch clients?
We are looking for a Service Associate to join SunAdvantage in the Group Benefits Business Development area. In this role, you will partner with an Account Executive in establishing and maintaining relationships for a portfolio of SunAdvantage Consultants and Advisors. You will have a joint responsibility of ensuring all aspects of the Advisor and Broker needs are met in a timely and satisfactory manner, as well supporting business development activities such as quotes activity, sales, etc. This role will report to the Service Manager, Business Development.
- This opportunity is a 12-months fixed term contract.
Review and gather data needed for quoting and for the installation of new business or amendments to existing business
Provide sales support to the Account Executive and Plan Advisors during/after installation of new and amended accounts
Work closely with SunAdvantage business partners to successfully manage and support Advisor’s in force block of business
Manage target dates with Advisors with respect to new business and/ or plan design changes
Understand Advisor wants and needs and take action to meet and exceed them
Share ideas with team members that could improve service delivery and processes
Actively participate in huddles & team meetings and share learnings in a constructive manner.
Actively participate in Training, Monthly Service Representative meetings, Educational training on new product offering and various process update
Minimum of 1 to 3 years relevant work experience in a Service-related role
Strong knowledge of Group Benefits
Client empathy and commitment to providing excellent service and Client experience
Ability to build strong working relationships
Ability to work independently and as part of a high functioning team
Analytical and problem-solving abilities
Ability to meet goals, manage high volumes of work and work collaboratively within the team, and across multiple teams
Time management and organizational skills
Excellent oral and written communication skills
Proficient in technological systems such as Word, Excel, PowerPoint
What’s in it for you?
We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada
Wellness programs that support the three pillars of your health – mental, physical and financial
Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle
Fluid workspaces where you can choose from a variety of workstations, offices and collaboration zones based on your daily needs
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
41,700/41 700 - 68,000/68 000
Customer Service / Operations
Posting End Date: