The Registrar's Office is seeking applications from qualified individuals to support the Scholarships and Awards area. Reporting directly to the Scholarships, Awards, and Financial Aid Assistant Manager, the Scholarships, Awards, and Financial Aid Coordinator will be responsible for coordinating the operational processes of the University’s award cycles.
The incumbent will work as a member of the Scholarships, Awards, and Financial Aid team within the Student Experience Hub and co-located within Student Financial Services to provide support services to prospective, current, and former students, as well as to faculty and staff of the University. As part of the Student Experience Hub, the incumbent will be committed to being a partner in supporting student success and providing service excellence. The Scholarships, Awards, and Financial Aid area staff work as a small team, evolving to ensure a high level of service within a busy environment.
RESPONSIBILITIES:
- Ensure efficient operations of the scholarship, award, and financial aid cycles of the University, assisting with the receiving, compiling, and organization of applications for review, as well as the appeals process
- Support student and applicant query requests through accurate, timely, and professional communication in-person, electronically, and via telephone
- Support team members with monitoring, updating, and ensuring accuracy of Scholarships and Awards, and Financial Aid webpages, including regular promotion and advertising of available scholarships and awards through various University communication channels
- Oversee organization and maintenance of scholarships, awards, and financial aid electronic filing system
- Organize meetings and meeting materials
- Contribute to evolving projects and initiatives of the area and perform other related duties as required and assigned
- Work collaboratively and respect equity, diversity, and inclusion for students, faculty, staff, and community members at all times
- Ensure sensitive and confidential student and other information is maintained in a professional manner
QUALIFICATIONS:
- Successful completion of a recognized post-secondary program in a related area, plus a minimum of 2 years relevant work experience
- Experience handling sensitive and confidential information while adhering to FOIPP regulations is considered an asset
- Detail oriented with strong organizational, process, and document management skills
- Demonstrated verbal and written communication skills, particularly in delivering client services
- Proficiency in Microsoft Office, specifically Excel and Word, or equivalent applications. Experience using Recruit and Colleague program software is considered an asset
- Demonstrated understanding of the importance of ethical standards of integrity, fairness and confidentiality
- Demonstrated commitment to valuing equity, diversity and inclusion and contributing to an inclusive working and learning environment
- Culturally competent communication and cross-cultural understanding
- Ability to work well within in a team environment, as well as independently, and able to demonstrate flexibility, adaptability, energy, and positivity in their work
