Customer Service Representative
We are one of Western Canada’s leading wholesale distributors of flexible packaging solutions. We have earned our reputation over the last 50 years as a reliable business partner to many of Canada’s largest food processors. As a family owned and operated company, we take pride in the culture we have created in the workplace and look for people who can contribute to that culture of highly engaged, influential employees who take pride in their work – and most importantly, enjoy it.
As a Customer Service Representative, you will be developing and managing relationships with our customers while liaising with our sales, warehouse, and service teams. Customer service is the ideal role to rapidly grow into other areas of the company that interest you, including sales and marketing. We highly encourage bringing individuality and new ideas into this role.
Primary Duties and Responsibilities
o Qualify inbound sales opportunities and coordinate with the business development team.
o Establish and maintain a positive working relationship with our customers and monitor the sales transaction from processing sales orders to the fulfillment within Netsuite.
o Answer inbound queries related to products, stock availability, and equipment servicing through various mediums including telephone, e-mail, instant messaging, or in-person.
o Manage the service technicians’ schedules, documenting equipment service notes and coordinating with customers’ schedules.
o Proactively reach out to existing customer base to solicit both sales and service solutions and support accounts receivable follow up.
o Keep account information up to date when new contacts/information received.
o Adhere to FoodPak company and brand guidelines.
o Strong English communication skills on the phone, over email, and in person.
o A positive outlook and enthusiasm in engaging others.
o Highly organized, strong willingness to learn, and an ability to effectively manage time.
o 2+ years in a customer service or food industry role would be an asset.
Why work with us
o Strong emphasis on a positive and fun work culture, including monthly company events.
o Great earning, growth, and promotion potential in a rapidly expanding company
o Budget for training in your areas of interest.
o Take part in socially conscious company initiatives that engages clients in a Food Bank Donation Program (FeedPak).
o Dental care
o Vision care
o Extended health care
o Life insurance
o 3 weeks paid time off
o Pak Days – 5 extra company granted paid days off
o On-site parking
o Casual dress
Thank you for taking the time to read through our job posting! If you think you are a good fit for our needs and are looking for a company that cares deeply about workplace culture, trains a variety of skills, and allows for rapid career growth in your areas of interest, reach out to our hiring team.
Job Types: Permanent, Full-time
Salary: $55,000.00 per year
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Flexible Language Requirement:
Supplemental pay types:
Ability to commute/relocate:
- Richmond, BC: reliably commute or plan to relocate before starting work (required)
- Have you included a cover letter with your resume explaining why this is the position for you? (If not, please do).
- Have you looked up our address and commute length (14480 Knox Way, Richmond)?
- Secondary School (preferred)
- Customer service: 2 years (required)
Work Location: In person