The Estimator is responsible for greeting customers, providing accurate automotive repair estimate. In addition, the appraiser must handle communications with insurance adjusters and throughout the repair process maintaining high levels of customer satisfaction.
DUTIES/RESPONSIBILITIES
- Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service.
- Inspects, analyzes, and evaluates damaged vehicles to create an accurate estimate of repair.
- Informs customers about CARSTAR’s repair process, repair techniques, repair needs and expected delivery date of repair.
- Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
- Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write and upload supplements and final estimates upon completion of repairs.
- Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
- Inspects all completed repairs before delivering vehicle providing final contact with customer upon delivery. .
- Other duties as assigned.
EXPERIENCE / SKILL REQUIREMENTS
- 1-3 years prior experience as a collision estimator or insurance appraiser.
- Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage.
- Experience with collision management systems (CCC, MRC).
- Fluent using Mitchell Connect and Audatex software
- Knowledge of Microsoft Office Software (Word, Excel, Outlook).
- I-CAR training or other industry training preferred.
- History of working independently without close supervision.
- Strong sales and negotiation skills.
- Ability to multi-task in a fast-paced work environment.
- Valid driver’s license and insurable driving record.
PHYSICAL REQUIREMENTS
Essential physical requirements include:
· Standing, sitting and walking
· Performing repetitive motions
WORK ENVIRONMENT
Exposure to:
- Paint, fumes and particles
- Dirt / Dust
- Chemicals / Toxins
- Varying heat / cold
- Intermittent noise
Work Remotely
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
- Wellness program
Schedule:
Job Type: Full-time
Salary: $45,000.00-$65,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Ability to commute/relocate:
- Cobourg, ON K9A 5V5: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
