SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description
Job Title: Operational Analyst – Support Services
Location(s): Toronto
Get To Know The Team:
We’ve made it our business to know our client’s business for more than 30 years.
Today’s global financial markets are faster paced, more complex and more competitive than ever. It’s a world that demands agility and precision. The margin for error is razor-thin, and there’s no time for downtime. The advantage goes to firms that can leverage technology to master complexity and overcome operational impediments to growth.
SS&C has been helping investment and financial firms of all types gain that advantage for more than 30 years. Grounded in our deep knowledge and understanding of your business, our technology-powered solutions and services help you run your operations more efficiently, compete more effectively and grow more profitably.
Through a combination of organic innovation and strategic acquisitions, we have assembled a comprehensive selection of technology and service capabilities, backed by industry-leading expertise. From this menu, we can build and support an operational platform customized to your needs, with deployment options based on your business objectives.
Headquartered in Windsor, Connecticut, SS&C serves a worldwide clientele through a global network of offices. We are publicly listed on the NASDAQ (SSNC) and remain exclusively focused on the investment management and financial services industries.
Why You Will Love It Here!
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Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
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Your Future: RRSP Matching Program, Professional Development Reimbursement
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Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
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Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
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Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
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Training: Hands-On, Team-Customized, including SS&C University
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Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
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Input and validate daily cycle data pertaining to cycle performance, SLA deadlines, and operational incidents.
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Generate, validate, and distribute the daily Dashboard report detailing production-services-related incidents.
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Generate, validate, and distribute monthly SLA reporting.
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Generate, validate, and distribute the Daily Batch Report detailing basic cycle performance and file transfer information
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Gather information and assemble the monthly Forecast report.
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Perform regular analysis of cycle processes to identify and document performance degradations and improvements, and project the effect of scheduled changes on processing performance.
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Perform an analysis of existing department reporting to identify problems (inconsistencies, inaccuracies, bad procedures) and opportunities (efficiency enhancements, improve usability, improve information content for end users).
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Other duties as assigned.
What You Will Bring:
CRITICAL
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Excellent knowledge of statistical analysis and mathematics
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Excellent knowledge of MS Office products MS Word, MS Excel, MS Access
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Excellent critical-thinking/problem-solving abilities
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Excellent organizational and planning skills
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Excellent research/information-gathering skills
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Knowledge of iFAST application
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Knowledge of Mutual Fund industry
IMPORTANT
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Good verbal and written communication skills.
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Good interpersonal skills
BENEFICIAL
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Knowledge of IFDS data center processes/procedures
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Knowledge of Mutual Fund industry
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Knowledge of UNIX/HP-UX
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Application development
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Knowledge of Job Scheduling applications
BEHAVORIAL
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Ability to work within a team environment.
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Proactive/Self-starter.
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Ability to work independently with minimal supervision.
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Applies quality practices within job requirements.
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Flexible
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Quality Oriented
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Dedicated
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Diligent
We will work with applicants requesting accommodation at any stage of this process. If you require any accommodation during the application and hiring process, please contact:
Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at
www.ssctech.com/careers
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No phone calls or email applications please. We thank all candidates for their interest, but only those under consideration will be contacted.
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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
