Company Description
For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Job Description
Reports to the Regional Systems Manager (RSM), Technology Services and participates as a member of the Regional Technology Services team.
Responsibilities:
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Ensure that user problems are addressed consistent with current Service Level Agreement
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Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
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IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
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Deploy and Maintain all Employee Workstation Hardware
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Wi-Fi Log update - Maintain all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms
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Review Anti-virus logs and resolve any issues on Sophos enterprise console for hotels
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Ensure all Wi-Fi equipment is functional in Public, meeting and guestrooms.
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Maintain all equipment/Software Inventory
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Complete all PCI initiatives
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Execute all Hotel driven IT initiatives projects under RSM/SM supervision
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Maintain IDF and MDF’s as per ACCOR Standards
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Assists in maintaining standard guidelines.
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Ensure monitoring of recovery system – daily backups for region
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Contribute to Technology Services knowledgebase.
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Looks for opportunities for new technology that may be beneficial to customer.
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Participate in after-hours on call support(24/7) with the regional IT team
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Participate in all regional aspects of a IT projects as directed by RSM
Qualifications
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University degree or equivalent experience
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A+ Certification
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Entry level Network Technician certification
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Entry level Microsoft certification
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Understanding of hotel operations, an asset.
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Good verbal & written communication skills
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Strong interpersonal skills
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Self-starter with a strong sense of commitment
Additional Information
What is in it for you:
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Employee benefit card offering discounted rates in Accor worldwide
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Complimentary hot or cold shift meals
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Learning programs through our Academies
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Opportunity to develop your talent and grow within your property and across the world!
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Ability to make a difference through our Corporate Social Responsibility & Sustainability activities, like Planet 21
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Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)
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Complimentary dry cleaning of business attire
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Paid time off including vacation, sick and statutory holidays
- Note: Waiting times or other criteria may apply to qualify for some of the above
