Provide end user and desktop support through various channels including phone calls, emails, and in-person interactions.
Offer outstanding customer service by assisting users with IT hardware, software, and equipment-related issues and queries.
Perform technical troubleshooting and problem resolution to ensure smooth operations.
Undertake network and administrative tasks such as upgrades, rollouts, documentation, and office move.
Implement incident management practices based on ITIL framework, including root cause analysis and continuous improvement.
Strong customer service skills to deliver high-quality support.
A passion for IT and a willingness to learn and grow in the field.
Exposure to Windows 10/11, MS Office 365, MS Exchange 2016, and MS Teams is desirable but not essential.
Eagerness for technical troubleshooting and problem-solving.
Ability to thrive in a busy, fast-paced environment, prioritize tasks, and remain calm under pressure.
Possess a technical mindset with strong analytical and problem-solving abilities.
Excellent teamwork and interpersonal skills.
We prioritize the growth and development of our employees. Joining our team means gaining access to unparalleled learning and development opportunities. We will challenge, support, and guide you as you embark on your professional journey, and we are committed to helping you achieve your goals and aspirations.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 25 per week
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
Ability to commute/relocate:
- Saskatoon, SK S7K 0A8: reliably commute or plan to relocate before starting work (required)
Work Location: One location