Ready for an exciting opportunity? Join the thriving team at OK Tire Prince Albert, a local business celebrating 25 years of success and still growing! Owned and operated by the dynamic duo, Colin and Lisa, this is a place where your skills and passion can truly shine. With over 100 years of combined experience, you'll work alongside dedicated professionals who are experts in the tire and automotive service industry.
We are looking for a talented and experienced Service Advisor who is customer-oriented, has a high attention to detail, is able to multitask, and handle a busy environment…while having fun of course!
The Service Advisor’s primary responsibilities include:
Customer Service: Provide exceptional customer service by greeting customers, addressing their needs, and ensuring their satisfaction throughout the service process.
Service Consultation: Engage in thorough consultations with customers to understand their vehicle’s issues, concerns, and maintenance requirements.
Vehicle Assessment: Communicate to the customer the comprehensive inspections of vehicles to identify problems, diagnose issues, and recommend appropriate services or repairs.
Service Recommendations: Provide accurate and detailed explanations of recommended services or repairs, including estimated costs, timelines, and potential benefits.
Work Order Management: Create and manage work orders, ensuring all necessary information, parts, and resources are available to complete the requested services.
Parts Ordering: Collaborate to order required parts, ensuring timely delivery and availability for scheduled services or repairs.
Service Scheduling: Coordinate appointments based on the availability of technicians, ensuring efficient workflow and customer satisfaction.
Service Updates: Keep customers informed about the progress of their vehicle’s service or repairs, providing updates on timelines, unexpected issues, and additional requirements.
Customer Education: Explain technical information to customers in a clear and understandable manner, ensuring they are aware of maintenance recommendations and potential future concerns.
Upselling and Add-on Sales: Identify opportunities to recommend additional services, maintenance packages, or accessories based on customer needs and vehicle requirements.
Concern Resolution: Address customer concerns or complaints in a professional and timely manner, striving to find satisfactory resolutions and maintain positive customer relationships.
Documentation and Records: Accurately record all service activities, including customer information, vehicle details, service history, and any repairs or maintenance performed.
At OK Tire Prince Albert, it’s not just about tires – we offer full warranty-approved service and maintenance. From brakes to oil changes, wheel alignments to diagnostics, our comprehensive range of services will keep you engaged and constantly learning. And with our commitment to keeping customers well-informed, you’ll be empowered to provide exceptional service.
Not only will you work with top-notch colleagues, but you’ll also be part of an award-winning team. We were honored with the OK Tire National Store of the Year award, recognizing our commitment to excellence. Join us and contribute to our continued success!
At OK Tire Prince Albert, we value our employees and provide a positive work environment where your growth and development are encouraged. Come and be a part of our close-knit community and experience the satisfaction of being Honestly Driven in everything you do.
We are looking for someone with the following qualifications:
· Strong understanding of automotive systems, components, and maintenance requirements to effectively communicate with customers and technicians.
· Excellent interpersonal and communication skills to provide exceptional customer service, actively listen to customer concerns, and build rapport.
· Basic technical knowledge to comprehend vehicle issues, understand service recommendations, and effectively communicate with technicians.
· Strong problem-solving skills to identify and diagnose vehicle issues accurately, assess potential solutions, and provide appropriate recommendations.
· Ability to prioritize tasks, manage multiple appointments, and maintain accurate records in a fast-paced automotive service environment.
· Proficiency in sales techniques to effectively upsell services, maintenance packages, and accessories while considering customer needs and preferences.
· Comfortable using computer software and systems for scheduling, inventory management, and generating reports.
· Effective time management skills to ensure efficient workflow, meet deadlines, and minimize customer wait times.
· Ability to handle challenging situations, irate customers, and unexpected service delays with composure and professionalism.
· Adherence to ethical business practices, including honesty, transparency, and confidentiality when handling customer information and financial transactions.
· The desire to make a real impact by ensuring the safety and satisfaction of our valued customers.
· Previous experience in the automotive industry, such as service advising, mechanical work, or dealership operations, is often preferred.
· A high school diploma or equivalent is typically required, although additional certifications or automotive-related education can be advantageous.
***Valid Driver's license and clean driving record are required as a condition of employment***
Ready to take the wheel of your career? Apply now and become a vital member of OK Tire Prince Albert’s family.
OK Tire Prince Albert is an equal opportunity employer. All qualified applicants will receive consideration for employment.
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Prince Albert, SK S6V 4Z3: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- service advisor: 3 years (preferred)
- Customer service: 5 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
