Clinical Specialist, Patient Monitoring - Health Systems (Edmonton)
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
We invite you to join our Healthcare team as a full-time Clinical Application Specialist, Connected Care.
You will combine your interpersonal, clinical, and sales skills with our robust learning and development programs and commitment to on-the-job training, to help build our company’s position in the market. You are responsible for pre-sales support and customer education for our Monitoring & Analytics products. This is a home-based position, with preference for the Greater Toronto Area in Ontario. You will represent Philips Healthcare with our Hospital and Private Market Customers primarily in Ontario, while providing assistance nationally.
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Edmonton.
You are responsible for
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Utilizing exceptional organization and customer service skills, you will provide pre-sales support and deliver post-sales application training, specifically:
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Be the Primary Liaison for Customers and Internal Team during Multiple Phases of the Sales and Implementation Processes.
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Customer Education: schedule and deliver onsite applications training, go-live, and ongoing support to end user clinicians on the effective and efficient use of Philips products according to guidelines and proactive training plan and/or workflow analysis. Pre-Sales Support: assist Account Team with customer presentations, demonstrations, trials, site visits, trade show support, and education events, specifically focused on the clinical and technical components of the value proposition. Confirm product or solution is ready for use and perform clinical configuration and set-up as required.
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Demonstrate excellent communication skills and develop strong business relationships with customers to understand needs, business drivers, and develop training solutions that lead to a superb customer experience with the delivery of presales, installation, and post-installation support. Maximize the customer experience by presenting a coordinated and efficient One Philips approach with the Sales and Service Team. Facilitate the resolution of customer issues, leveraging the internal team and Philips support functions and follow the technical/clinical escalation and customer feedback processes.
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Communicate and collaborate with internal partners to establish customer qualification for solution needs and drive value and resolution of customer and relevant clinical issues. Collaborate on furthering business priorities, new product introductions, and BIU related projects as required. Share knowledge, experiences, and best practices with internal colleagues. Assist as requested with the clinical and technical product input for an RFP, and configuration of quotation and order.
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Take responsibility for your own personal and professional development. Maintain deep knowledge of product line (functional) as well as competitive position. Demonstrate the Philips behaviors as well as the following competencies: time management, decision quality, interpersonal savvy, drive for results, conflict management, functional/technical skills, process management, dealing with ambiguity, problem solving, written communication, and presentation skills. Those in leadership positions must additionally demonstrate business acumen, developing direct reports and others, organizing, building effective teams, command skills, and hiring and staffing. Complete all associated corporate and department administrative tasks in a timely manner with adherence to policies, procedures, and guidelines. Use sales and administrative tools effectively.
You are part of
You would join the Clinical Applications department in Canada where a team of over 35 Clinical Specialists support several modalities. You will work alongside the larger Canadian Sales and Service teams for customer satisfaction.
To succeed in this role, you’ll need a customer-first attitude and the following
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Certification and registration in good standing with credentialing body as a Nurse.
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Minimum of three (3) to five (5) years’ experience in ICU, CCU, ER or OR.
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Knowledge of basic or advanced applications on Philips IntelliVue monitoring equipment is preferred.
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Home base located within Edmonton preferred.
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English is required and French (written and spoken) is an asset.
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Knowledge and experience of adult teaching, training delivery, and techniques is preferred.
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Sales experience or translatable skills are preferred.
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Extensive overnight travel is required (80%). Some weekend travel as well as Canada and USA travel is required.
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Computer proficiency using Microsoft Office products is required.
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Ability to utilize problem-solving, critical thinking, and priority-setting skills.
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Strong interpersonal communication and organizational skills.
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Self-motivated and ability to work effectively independently and in a team environment.
In return, we offer you
The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.
Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
