Who We Are:
Venue Kings is a top ticket broker in Canada and has been named one of Canada's Fastest Growing Companies by Growth 500 year over year. We provide top tier B2B experience by being bold, innovative, and constantly upping our game. If you are looking for a full-time entry level position with growth opportunity, this job is for you.
As a Client Services & Fulfillment Associate, you will monitor orders, intervening as necessary to correct problems and ensure that customers receive appropriate, valid, and authentic tickets in time for their event. The ideal candidate will draw on industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
What You’ll Do:
- Monitor queues with open and pending orders to ensure timely fulfillment of all sales and maintain accuracy of tickets
- Troubleshoot technical issues related to order processing and data exchange
- Respond to inquiries from both brokers and customers through email and phone; be proactive in identifying potential order problems and finding resolutions
- Provide real-time assistance on the day of an event; resolve escalated customer complaints with amicable solutions
- Ensure proper security procedures are followed during all customer interactions
- Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information
What You’ll Bring:
- Outstanding communication, attention to detail and organizational skills
- Strong understanding of e-commerce and internet-based business
- Ability to work independently with confident decision-making and multi-tasking skills in a fast-paced environment
- Proficient in functional/technical skills; Internet applications, office applications, internal tools
- Collaborative and positive attitude
- Flexible schedule with ability to work nights, weekends and holidays
- Experience in the ticketing industry a plus
What we offer:
Venue Kings offers competitive compensation, generous benefits package, monthly credits for attending live events plus a variety of workplace perks. Employees also enjoy our friendly team-oriented environment with casual dress code. Knowledge of sports and entertainment are an asset but not required.
Job Types: Permanent, Full-time
Salary: $20.00-$25.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Ability to commute/relocate:
- North Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- Customer service: 2 years (required)
- Client Services Occupations: 2 years (preferred)
Language:
Work Location: In person
