Phoenix Homes, located in Nepean, is an established leader in turnkey land development and new home construction since 1988. We are currently looking for an energetic and results-oriented Senior Warranty Construction Coordinator who has exceptional organizational and computer skills to join our team!
The ideal candidate will have a strong Tarion Warranty background and Multi Family residential experience who can manage multiple priorities in a fast-paced environment.
Responsibilities:
Coordinate and schedule homeowner warranty visits (30 day, Year end, etc.). Follow up to ensure homeowner satisfaction with completed work.
Update homeowners on outstanding work and explain maintenance and warranty coverage.
Respond to homeowner inquiries in a timely manner, assist with emergencies, and handle homeowner walk-ins.
Prepare, print and monitor reports for review
Maintain all warranty service requests in work management systems (coordinate all documentation of lists including sign-offs and updating in computer system).
Update service files and ensure that they are filed accurately
Coordinate service orders with trades and ensure sign offs are received from trade partners and homeowners. Follow up on work orders to trades.
Prepare and maintain logs for purchase orders & back charge notices.
Preparing purchase orders, PDI books
Assist with written correspondence to homeowners
Qualifications:
· Previous Tarion warranty experience, ideally 5+ years, in a busy environment preferably with Multi Family residences
Ability to set priorities, meet deadlines and organize varied workloads
Ability to maintain a positive and proactive attitude while handling stress of multiple demands and working under tight timelines
Self-motivated with ability to work well in a very close knit team oriented environment
Advanced computer skills in Microsoft Office, particularly Word, Excel and Outlook
Proven ability to follow up in a fast paced environment with multiple priorities and work well with other people and departments
Excellent communication skills, verbal and written
Ability to time manage and prioritize job completion deadlines
Solid problem solving skills and ability to de-escalate customer situations, when necessary, are critical
Strong detail orientation
Outstanding customer service skills
Proficient knowledge of Tarion’s Construction Performance Guidelines
We are committed to maintaining inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted in relation to this or any other job opportunity or testing, please advise our representative in a timely manner of the accommodation measures which are required in order to enable you to be assessed in a fair and equitable manner. All information received relating to accommodation measures will remain confidential. Please note that we will not automatically consult accommodation requests from prior selection processes. Selected candidates should therefore advise us of their accommodation needs for each and every position they are contacted about or offered.
Job Types: Permanent, Full-time
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
