Job Title: Operations Manager
Location: 1100 Burrard Street, Vancouver BC
About Us:
Locally-owned, independent and full of mid-century charm from its motor inn days, The Burrard brings together modern amenities, lots of styles and a playful vibe, right in the heart of downtown Vancouver. With a focus on providing genuine guest experiences, we take pride in offering personalized service, unexpected amenities, and a warm, welcoming atmosphere. Our team is passionate about creating memorable moments for our guests, and we are currently seeking a dynamic and detail-oriented Operations Manager to join our family.
Position Overview:
As the Operations Manager at The Burrard you will play a pivotal role in ensuring the seamless day-to-day operations of our property. Your commitment to excellence, strong leadership skills, and dedication to providing exceptional service will be instrumental in maintaining and enhancing our hotel's reputation as a hidden gem in Vancouver.
Key Responsibilities:
- Guest Services: Ensure that guests receive a warm and personalized welcome, and that their needs and requests are met promptly and with a smile.
- Team Leadership: Lead, motivate, and inspire our dedicated team of front desk staff, housekeeping, and maintenance personnel to deliver outstanding service and maintain high standards of cleanliness and presentation.
- Operations Management: Oversee all hotel operations, including front desk, housekeeping, maintenance, and security, to ensure smooth day-to-day functioning.
- Financial Management: Monitor and manage the hotel's budget, control expenses, and optimize revenue through effective pricing strategies.
- Quality Assurance: Maintain and uphold the highest standards of cleanliness, service quality, and guest satisfaction.
- Vendor Relationships: Manage relationships with suppliers and vendors, ensuring timely deliveries and cost-effective procurement.
- Guest Experience: Continuously seek opportunities to enhance the guest experience, offering unique and personalized touches that set us apart.
- Training and Development: Implement training programs to enhance staff skills and knowledge, fostering a culture of growth and improvement.
- Health and Safety: Ensure compliance with all health and safety regulations and maintain a safe and secure environment for guests and staff.
Qualifications:
- Previous experience in hotel management or a related field is highly preferred.
- Strong leadership skills and the ability to motivate and inspire a team.
- Exceptional communication and interpersonal skills.
- Detail-oriented with excellent organizational and problem-solving abilities.
- Knowledge of hospitality software and systems (e.g., property management systems).
- Proven track record in guest satisfaction and quality assurance.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- A passion for the hospitality industry and a commitment to creating memorable guest experiences.
Benefits:
- Competitive salary
- Health, dental, and retirement benefits
- Professional development opportunities
- A supportive and inclusive work environment
How to Apply:
If you are a passionate and dedicated professional looking to join our team and contribute to our The Burrard’s success, please submit your resume and a cover letter explaining why you are the ideal candidate for the Operations Manager position. Email your application to [email protected].
At The Burrard we value diversity and are committed to creating an inclusive environment for all employees. We encourage individuals of all backgrounds to apply.
Join us in delivering unforgettable experiences and making lasting memories for our guests at The Burrard. Your journey starts here!
Job Types: Permanent, Full-time
Benefits:
- Dental care
- Life insurance
- Paid time off
- Vision care
Work Location: In person
