Responsibilities:
Handles a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction
May respond to e-mail inquiries
Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures
Processes new orders based on customer requests
Uses computerized system for tracking, information gathering, and/or troubleshooting
Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required
Refers highly unusual situations to higher authority for review and reconciliation
May assess needs and suggest/promote alternative products or services
Requirements:
High School Graduate/GED
Strong customer service skills
Strong problem solving, planning and decision-making skills
Ability to work effectively as a team member and with customers
Strong work ethic and high integrity
Outstanding listening and communication skills, both written and verbal
Ability to demonstrate attention to detail
Job Type: Full-time
Pay: $19.00-$29.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Halifax, NS: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
Work Location: In person
