Careers that Change Lives!
Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us and engineer your career!
Support the clinical development and education, manage inventory and equipment, and customer education programs pertinent to Medtronic defined products and technology. Support the implementation of policies and procedures and participate in all facets of clinical and operational decision-making pertaining to the programs of the organizational unit. Train and educate investigators/customers on proper use of the Medtronic product and technology.
A day in the life.
Ø Conducts on-site education and / or consulting.
Ø Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
Ø Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
Ø Participates in conventions, forums, and meetings to increase product awareness.
Ø Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
Ø Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
Ø Serves as a technical resource to support sales of a specific medical product or solution.
Ø Responsible for reporting complaints and Adverse Drug Reactions (ADR)
Ø Develop and execute clinical education programs designed to enhance user competencies
Ø Cultivate close relationships with strategic business partners, including all training centers and opinion leaders
Ø Provides new employee training on products, technology and materials
Ø Assist in developing objectives, and programs for marketing and selling the Company’s products
Ø Provides nursing and/or medical expertise in the development, implementation, and case reports, journal articles and clinical reports from clinicians
Ø Plan, direct, and coordinate educational workshops, and other programs, events, and activities (Maintain contact with customers to evaluate their clinical and educational needs)
Ø Leads efforts to place speakers on podiums at key conferences
Ø Work with other departments to establish priorities for the Company direction, new product development, and customer satisfaction
Ø Education reporting requirements (Must document all clinical support and education)
Ø Conduct Monthly Business Reviews with RSM & SPM
Ø High School Diploma or GED Associate degree, or Bachelor’s degree with either of the below”
Ø A Bachelor's degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD.
Ø Minimum 4 years of work experience in the healthcare or engineering field, with an Associate degree, or;
Ø Minimum of 2 years of work experience in the healthcare or engineering field, with a bachelor’s degree, or;
Ø Minimum 3 years of any prior professional experience, with a bachelor’s degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD.
Ø Travel required for training, customer events, symposia, field activities and case coverage
Ø On-call and travelling after hours may be required for case coverage and/or field related activities
Ø Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekend and holidays during the quarter, as determined by local management.
Ø Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.
Ø Minimum travel of 50-60% of any given work week in your territory
Nice to have.
Ø Background in Nursing Education would beneficial
Ø Minimum of 5 years of experience in healthcare related Sales and/or Marketing experience
Ø Strong knowledge of the healthcare system (National, Provincial and/or Regional level)
Ø Medical device experience
Ø Ability to develop and present educational programs and/or workshops
Ø Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
Ø Skill in organizing resources and establishing priorities
Ø Knowledge of adult education and communication principles and practices
Ø Outstanding interpersonal, verbal and written communication skills and the ability to communicate and work effectively within a diverse community
Ø Desire to help others
Ø Composed under stress
Ø Strategic planning skills
Ø Strong communication skills
Ø Advanced knowledge and understanding of nursing and/or medical principles, methods, and procedures
Ø Ability to develop, implement and evaluate clinical education methodologies and assessment instruments
Ø Ability to organize, prioritize and schedule work assignments
Ø Working knowledge of conflict resolution and mediation principles and techniques
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.
About Medtronic:
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.
Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.
