About Circle Wellness
Circle Wellness creates unparalleled wellness experiences that inspire guests to unplug from the outside world and better connect with themselves. We encourage our team and guests to discover new ways to live healthier lives and enable them to make positive changes for themselves and their own communities. We strive to facilitate the most transformative therapeutic experiences in the world.
Customer Service Representative
You share our passion for health and wellness. The idea of helping guests on their journey to build a deeper connection with themselves excites you. You are adaptable, self-directed, and resourceful. You are a team player and willing to go above and beyond to deliver amazing guest experiences. You are great with people and you have an ability to proactively anticipate guest needs and questions. You see the whole picture and can work holistically to document best practices to help your team. Communicating across various channels such as email, phone, and social media excites you. Lastly, you are ready to inspire and to join a team that is creating transformative wellness experiences!
Responsibilities
- Answer guest inquiries via email, phone call, and/or social media messages within atimely manner
- Handle guests’ questions and concerns professionally and courteously
- Meet or exceed response time requirements
- Communicate proactively with guests, staff and leadership
- Manage your schedule, show up on time, and coordinate with your team if you can’tmake a shift
- Follow communication guidelines
- Draft, revise and recommend “Frequently Asked Questions”
- Maintain response library, following brand guidelines
- Assist guests with appointment bookings, rescheduling, gift card sales and more
- Review the guest bookings as required
- Note any special requests on the guest scheduling platform
- Communicate any issues that may arise with leadership
Qualifications
- Strong interest in wellness industry products, services, and best practices
- Minimum of 2 years of customer service experience
- Understanding of customer service and desire to provide excellent guest experience
- Extremely accountable, available at off hours, and dedicated to ensuring the teamand guests are always well taken care of
- Excellent written and verbal communication skills, including conflict resolution
- Excellent attention to detail and problem-solving skills
- Must live in Vancouver
- Must be able to attend in-person training at our Circle Wellness Granville Island location
Additional Details
- Start Date: September 15, 2023
- Location: Remote
- Compensation: $20-$22 per hour, based on level of experience
- Position: Part-time
- Reports to: Executive Spa DirectorTo apply, please send a cover letter and resume to [email protected] with the subject line ‘Job Application: Customer Service Representative’. Only short-listed candidates will be contacted.
Job Type: Part-time
Salary: $20.00-$22.00 per hour
Work Location: Hybrid remote in Vancouver, BC V6A 2P3
