What does Shinydocs do?
We are a data-centric software company, on a mission to change the way organizations find, understand, and action their data to make better business decisions.
Founded in 2014, Shinydocs searches, organizes, and understands unstructured data at scale, providing actionable security, compliance, and business operations insights. We’re partnering with some of the largest companies in the world to revolutionize how they handle information. We are leaders in our field and our people are some of the best and brightest in what they do.
Why Shinydocs?
The future is bright and “shiny” at Shinydocs. We’re a dynamic and diverse team, fueled by our passion for the work we do. We live by our values of Excellence, Adaptability, and Teamwork and strive to create an inclusive work environment and culture.
What are some things to look forward to? How about: satisfying work, a Remote-First environment, our comprehensive Total Rewards & Wellness packages, opportunities for professional development, our commitment to community, and a culture like no other. To learn more about our awesome perks, check out our careers & culture page at shinydocs.com/careers!
How will I make an impact?
As a Technical Support Specialist, reporting to the Manager of Customer Support, you will be responsible for ensuring the ongoing success and support of Shinydocs Solutions for our customers, partners and colleagues.
Within your first 30 days, you will gain an understanding of why Shinydocs is valuable to our customers and learn how to support them on a daily basis, solving their technical issues as they present themselves with empathy and expertise.
Day in the Life:
Collaborate - Gather information and feedback from customers and utilize the entire Shinydocs team to translate that feedback into technical solutions.
Customer Centric - You have true compassion for your customers and you enjoy solving their technical challenges as they present themselves while being their trusted advisor.
Share your Expertise - Provide technical subject matter expertise on relational databases, operating systems, and other search technologies.
Results Oriented - Utilize your superior communication skills to address and resolve customer business challenges using an agile project delivery model to support and deliver impactful customer outcomes.
Stay Current - We are a company that values continued learning and improvements! You have a growth mindset and take initiative to make sure you are constantly up to date with new techniques, tools, and other resources.
Champion Shinydocs Culture - Lead by example; everyone on the Shinydocs team (including you!) contributes to and defines our company culture.
Must Have:
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Familiarity with Enterprise Content Management Systems (ECMs) like OpenText, SharePoint, FileNet, etc.
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Experience with guiding customers via screen sharing on how to install and configure Windows Server related Software and add-ons.
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Writing and editing scripts or experience with common scripting languages (ie. batch files, json, powershell, HTML, JavaScript, etc.) as well as technical experience installing, monitoring, diagnosing, and debugging software solutions.
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Experience with documenting technical troubleshooting, how to, and installation knowledge articles.
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Excellent time management and prioritization skills with the ability to work independently or part of a team
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World class communication skills when corresponding with customers while being their advocate and trusted advisor.
Not sure if you have enough or the right experience for this job? Apply anyways. Only 1% of candidates will ever meet every single requirement on most job postings. It’s not a big deal if you don’t meet all our requirements. Diversity of our talent’s backgrounds, skills, experiences and education is what makes us stronger. If you are passionate about what you do, are a great colleague, interested in learning, and willing to work hard, we want to hear from you.
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