Baskits Inc. is Canada's leading gift basket service that makes thoughtful gifting quick and easy. We carefully curate the finest gifts to fill our Baskits with – from the premium brands everyone loves, to unique products made exclusively for Baskits. The team is well established with over 35 years of experience, earning our reputation as the premier gift delivery service in North America and a great place to work.
Position Overview:
Reporting to the Customer Service Manager, the Seasonal Customer Care Representative will support the core team leading up to the holiday season. This is a key role as the representative will be an initial point of contact for our customers through inbound calls – addressing inquiries, making purchase recommendations, and sharing information about offerings. Additionally, the representative will be processing orders and preparing and delivering correspondence as required. On the front line, in a customer facing role, you will serve as a brand ambassador and ensure customer satisfaction.
Job Responsibilities:
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Provide prompt and professional customer service over the phone and/or in person
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Attract potential customers by answering product/service questions and suggesting specific products appropriate to the circumstance
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Enter Sales Orders efficiently and accurately, while on the phone or in person with the customer
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Resolve product or service concerns with a customer-first, solution-oriented mindset
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Input data and maintain customer accounts with updated information
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Work with and provide administrative support to other employees, as required
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Receive and incorporate positive or constructive feedback to improve team performance
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Support the business as is otherwise required
Skills and Qualifications:
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Previous experience in customer service
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Familiar with KPI targets and motivated to achieve goals
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Highly personable with strong communication skills
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Energetic self-starter who works well independently and with a team
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Orderly and efficient with the ability to multi-task, prioritize, and work in a fast-paced, growth-oriented environment
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Professional, positive attitude, with a dependable work ethic
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Drive to consistently deliver high quality service
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Proficiency in Microsoft Office, web conferencing, and Windows applications
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Must be a Canadian Citizen or Permanent Resident
Why it’s a Great Place to Work:
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Competitive compensation based on experience
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Fun “start-up” culture with results-focused team
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Thorough in-person training to help everyone excel in their role
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Healthy work environment that offers work-life balance
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Mentorship and coaching to help you further develop your skillset
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Convenient work location
If you think you could be the right fit to join our small but mighty team, and help us take our customer service to the next level, apply today. We look forward to connecting with you!
-All applications will be reviewed; however, due to the large volume of applications we receive, only those selected for interviews will be contacted-
