What we’re building:
At Bus.com, we are reimagining the future of group travel by making it easier than ever to book a charter bus online. Through our unique marketplace technology, we are modernizing the charter industry to provide safe, easy, and affordable transportation services throughout North America.
Your role
Reporting to the GM, Self-Serve Marketplace, the Travel Operations Coordinator will be in charge of building and maintaining lasting relationships with both our customers and our Bus Partners . You will be the trusted point of contact and the face of Bus.com. You will be responsible for the full cycle of a passenger reservation and travel opportunity, from the initial incoming customer request to the final drop-off. What makes the role unique is that you will work internally with seasoned startup and transportation industry experts, and externally with our Bus Partners and customers as you orchestrate reservations, match customers with vehicle suppliers, plan itineraries, and keep an on-going communication with all stakeholders in our marketplace.
Your responsibilities
- Manage, prioritize and answer questions from customers at every stage of the reservation cycle
- Manage incoming requests for customer reservations and match with the right supplier based on trip specifications
- Maintain constant communication with the customer from initial reservation until the end of the trip
- Support Business Development Managers in procuring buses for larger client deals
- Act as a Group Travel expert while presenting our value proposition to prospective customers
- Maintain a self-starter attitude while executing outreach strategies for new lead generation
- Anticipate needs by studying and conducting market research and industry trends to identify new leads
What you need to succeed:
If you’re still reading that means you’re excited! To set you up for success from the start, you’ll need to:
- Background:
- Have experience in a similar logistics / events related role
- Have experience working with Salesforce
- Be excited about having a variety of events to organize at once
- Character:
- Have confidence in high-stress situations and your ability to think your way out of a crisis
- Enjoy making new connections and be comfortable doing it in a virtual world
- Be comfortable with handling last-minute changes
- Have a strong appetite for acquiring knowledge #StudentForLife
- Demonstrate exceptional verbal and written communication skills in both French and English
- Have a knack for creating meaningful business relationships
- Be independent and evoke a true sense of accountability #OwnIt
- Maintain a positive attitude in every situation
- In some scenarios, be willing to be in communication with customers in the evenings and during the weekends
- For additional cultural values, please read section below
Our values / Identity:
“The answers are in your brain”
We are solving major problems in a fragmented industry. To do this, we need a bunch of smart, passionate people everywhere. You could be one of them! At Bus.com, you will seek to understand the “why” in everything we do, ask questions, challenge constructively, and most importantly, trust your instincts - because we will trust you with our customers.
“Life happens, time to think big”
Fire starts with friction. Your reality at Bus.com will be challenging every day - it’s not a matter of if things go wrong, but when. You can’t control unexpected events, so you will need to own what you’re accountable for by embracing change and building resilience.
“Be bold, just dive in!”
We set ourselves ambitious goals to feed our appetite for action because we believe we can make it happen. We go fast- even when it means making mistakes along the way. We. The important thing is that we take the learning and move forward.
- “We’re all in this together”
- If you join Bus.com, your success will depend on everyone around you. Treat them the way you want to be treated. We all have unique skill-sets but we’re not all that special unless we’re united and rowing in the same direction.
