Summary
This is an exciting opportunity to further your career in a fast-paced environment as part of a growth-minded team. With enthusiasm, initiative, and a positive attitude, the Assistant to the Property Manager will provide outstanding service in every customer interaction and project a courteous and professional company image through in person, phone, email, and on-line interactions. The Property Manager will work collaboratively with other members of the team, will provide administrative services to and for the team, and will strive to optimize the overall efficiency of the team and the business.
Primary Duties and Responsibilities
The number one duty and responsibility of the Assistant Property Manager is to deliver outstanding service to all customers of our self-storage business, whether they contact us in person, by phone, email, text, social media, or otherwise. In many ways, you will be the “face” of the Parlee Beach Self Storage when you are working, as you will often be the first point of contact customers have with us. You will positively represent the company at all times, both while at work and in the community.
When not attending to customers, you will be engaged in property management and office administration tasks including:
- Checking in and checking out self-storage customers;
- Ensuring the self-storage facilities and units are clean and tidy at all times;
- Answering the phone and triaging calls from our customers according to guidelines;
- Providing support to the Property Manager and other team members as required;
- Mastering our various company software so that it is used to its fullest capabilities;
- Invoicing and recording sales as needed;
- Providing clerical assistance to the company bookkeeper;
- Participating in team meetings and offering suggestions/recommendations to increase office process efficiencies and client service;
- Developing and updating manuals and checklists for all customer service and office administration processes;
- General clerical duties including filing, photocopying, scanning, faxing, and mailing;
- Performing other duties, from time to time, as requested by team members.
Your ability to carry out these duties and others that may be assigned from time to time will be considered as part of your annual performance assessment.
Key Competencies Required
- Outstanding interpersonal and communication skills – verbal and written
- Customer service orientation
- Able to multitask, organize, plan, and prioritize work
- High standards of ethics, confidentiality, and reliability
- Able to demonstrate good judgment, show initiative and be proactive
- Able to gather and monitor information
- Excellent attention to detail and accuracy
- Flexible to accommodate daily demands
- Able to work collaboratively with team members
Schedule
- This position is Part time
- Saturdays and Sundays
- More hours during the week on occasion
Job Type: Part-time
Part-time hours: 10-15 per week
Salary: $18.00 per hour
Schedule:
Ability to commute/relocate:
- Shediac, NB E4P 2J9: reliably commute or plan to relocate before starting work (required)
Work Location: In person
