Company Description
SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™.
SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.
Job Description
Reporting to the Manager of English Content, the E-Commerce Team Lead works closely with our Training and QA ass. Specialist to ensure the English production works smoothly and efficiently.They are responsible to ensure all production needs are met across product categories and studio locations. The ideal candidate is passionate about operational excellence, has a deep understanding of content production and is energized by leading a team of creatives to do their best work. This role requires a highly collaborative style and the ability to influence and motivate others to drive performance results.
This role is required to be in-office.
RESPONSIBILITIES
Operational Coordination - 50%
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Manage and coordinate daily ecommerce content production targets while adhering to brand quality and excellence
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Secure capacity with team bookings, coordinating availabilities with production needs
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Collaborate cross-functionally with Studio Planners, Producers, and Merchandisers to ensure a smooth production for all involved parties
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Oversee the copy room workflow and operational direction
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Ensure studio stakeholders are provided with regular updates and visibility and apply action plans to handle delays that impact the content, schedule, or quality
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Implement scalable processes, procedures, and systems to drive operational effectiveness, and operationalize studio initiatives and business strategic objectives
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Report on performance metrics and KPIs to provide actionable corrective measures to improve the flow of operations, and production throughput
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Manage cleanliness, supplies, and safety in the copy room
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Collaborate with the Planning and Producing department to vet capacity and resource plans against the production forecast, identify potential capacity and capability risks and recommend contingency plans
People Leadership & Team Development - 30%
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Provide opportunities for learning through coaching and team building initiatives
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Support the Manager of English Content recruiting strategy by screening, interviewing, and onboarding new full time and freelance copywriters
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Manage daily bookings and maintain a high-caliber roster of freelancers to accommodate seasonal staffing requirements
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Support in the Performance Management process for all team members by conducting performance reviews and establish development plans
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Work closely with the QA & Training ass.specialist in identifying performance gaps and establishing the needs for additional training
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Ensure team mobilization by regularly gauging team spirit and implementing appropriate means to create a work environment that fosters healthy communication, collaboration, and productivity
Project implementation & Continuous Improvement - 20%
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Contribute to the implementation of studio and business initiatives by applying operational best practices, engaging in cross-departmental collaboration with a continuous improvement approach
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Initiate and develop actionable execution plans to optimize daily operations, productivity and communication
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Proactively identify opportunities to enhance tools, standardize, and optimize procedures related to product copy services
Qualifications
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College or Bachelor’s diploma in business, fashion management or a related field
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A minimum of 3-5 years of experience in leading projects, production or content management systems
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1-2 year experience in a leadership or management role
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Proficient in Microsoft Excel and Google Sheets
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Excellent written and verbal communication skills in both French and English
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Experience with drafting, documenting, and implementing new procedures
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Knowledge of CMS and other content production tools
Skills
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Strong leadership skills
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Solution-oriented mindset and can-do attitude to overcome challenges
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Experience and desire to develop talent
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Natural ability to build relationships and to work in a team environment
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Ability to thrive in a fast-paced environment and master frequently changing production and project priorities
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Advanced project management skills
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Capacity to synthesize, analyze and present reporting information to technical and studio business stakeholders at various levels of the organization
