With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT, what you do matters.
A Career at NTT Means:
-
Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can BELONG - in an inclusive and diverse working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
-
Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT BPO Offer? We’re glad you asked!
- All equipment required for you to be successful in your role
-
Virtual paid training
- Comprehensive benefits package (medical, vision, and dental)
-
Employee Assistance Program
-
RRSP program options
-
Short- and Long-Term Disability options
-
Rewards and Recognition programs
-
Internal career advancement opportunities
Position Overview:
Our client is looking for exceptional, customer-oriented team players who are willing to join a fast-paced, challenging environment in our Customer Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our inbound Customer Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.
Position: Client Care Representative
Position Status: Full Time
Hours of Work: Monday – Friday 8:00am – 8:00pm EST
Rate of Pay: $18.00/HR - $19.00/HR Bilingual (French/English)
Responsibilities:
-
To fulfill customer requests, respond to inquiries/complaints through phone, email, chat, always demonstrating attention to customer care and a professional approach.
-
Analyze information presented by the writer to process next steps according to the nature of the inquiry.
-
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
-
Remain current on program information and business initiatives, as well as corporate products and processes.
-
Effectively promote products and services by maintaining a high level of competition and product knowledge.
-
Advance knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
-
Knowledge of Medical, Dental or Disability Group Insurance products would be considered a strong asset.
-
Post secondary degree or diploma.
-
Experience working in a call center environment specifically in a customer service role.
-
Strong and developed oral and written communication skills in both official languages.
-
Possesses excellent writing skills including written word, grammar, spelling, and punctuation in both official languages.
-
Demonstrated ability to work within time constraints.
- Positive attitude and demonstrated ability to perform in a team-based environment.
- Must have flexibility and willingness to work rotational shifts, including evenings.
- Demonstrate ability to implement change efforts.
-
Ability to multitask proficiently in a fast paced, performance driven environment.
-
Ability to handle stress in a high-pressure environment.
You are as unique as your background, experience, and point of view. Here, you’ll be encouraged, empowered, and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families, and communities around the world.
Diversity. Equity. Inclusion.
Unleashing the power of being unique.
We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy,
marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
At NTT what you do matters. Because here YOU can.
BIND
