Title: Patient Travel Coordinator
Department: Lil’wat Health & Healing, Health Operations
Status: Casual, On-call
Pay Grid: Professional $20.90-$29.45/hr
Reporting to: Manager of Health Operations
Closing Date: June 14, 2023
Summary of Duties:
Under the direction of the Manager of Health Operations, the Patient Travel Coordinator provides information and services to community members regarding Medical Transportation services.
Key Deliverables and Expectations:
- Provides information and administers the First Nations Health Authority Health Benefits program following the policies in the Medical Transportation Framework
- Receives requests for patient travel from Lil’wat Nation community member, a health professional or specialist referral, and advises client of eligibility based on FNHA policy. If the request does not meet all criteria, fill out the Benefit Exception form and submit it to FNHA for confirmation of eligibility.
- Provides client with information on support available and the requirements for the client to provide required documentation.
- Maintain accurate and confidential patient travel files.
- Processes request through the e-Requester system to the Lil’wat Finance Department.
- Advises the client of when and where the patient travel funds will be available for pick up.
- Determines eligibility for overnight accommodation, make arrangements with the hotel including entering the information in e-Requester, and obtaining and faxing a Purchase Order to the hotel.
- Responds to issues and concerns regarding patient travel.
- Provides back up reception coverage when required.
- Communicates with external partners including hospitals, physicians, nurses, and social workers.
- Establishes and maintains high standards of confidentiality including keeping confidential all information learned in the course of employment, ensuring verbal, written and electronic information is kept safe and secure.
- Provides education and information to the community and staff of Lil’wat Nation
- Promotes client and family independence through a strength-based approach to services.
- Perform other related duties as requested.
Experience and Attributes:
- High school diploma required; Additional certification or training in Reception, Office Administration, Business Administration, etc an asset.
- Proficient in computer applications including Microsoft Word, Excel, Outlook, E-requester
- Strong written and oral communication skills
- Strong knowledge of internal & external health programs and services.
- Ability to respond positively during interactions, and always maintain a calm professional manner.
- Training in First Nations Health Benefits Patient Travel Administration is an asset, but can train the right person.
- Knowledge of First Nations issues, families, family systems and culturally safe practices
- Excellent communication and interpersonal skills with children, families, elders, staff, and external partners.
- Able to work independently and as part of a team.
- Understanding of the impacts of colonialism including residential schools, trauma, family breakdown, poverty.
- Training in Time & Stress Management, Assertiveness, Conflict Resolution, Trauma Informed Care an asset.
- Valid BC class 5 driver’s license and a clean driver’s abstract.
- Must be able to provide a clear criminal record check, vulnerable sector.