On behalf of our cleint in Kitimat, Progression3 is in search of a Senior Desktop Support Technician for a 12-month renewable contract.
The successful candidate will be expected to assist users based at one of the project’s engineering offices with any issues, questions, or concerns regarding Information Technology. This will include troubleshooting, training, technical support, ordering of IT equipment, managing escalations, supporting and fostering the use of IT services for collaboration, and assisting in the planning and executing of IT projects.
Skillset Required
- Client-facing role, successful candidate should be able to develop positive relationships with end user, as well as articulate what they’re doing in a manner that makes sense to the client
- Troubleshooting – focus on Windows 10; Microsoft Suite; Network Connectivity; Citrix;
- Remote Support Experience through tools such as Windows Remote Assistance a plus
- IT Asset Management
- Adaptable, Fast Learner
- Experience with capital projects a positive
- Stakeholder management
- Communication
- Requirements gathering
- Networking – support and configuration
- IT Security and Information Security
Role will include:
- Collaborate with support and procurement teams within the Account, including IMAC, PIMA, and the Service Desk, representing the interests of client
- Assist with ordering of equipment and services on behalf of the organization through ServiceNow
- Help and train employees in the request system and other provided systems, such as Concur and “The Hub”
- Troubleshoot and escalate problems, both technical- and request- related
- Manage account requests and configuration
- Assist with installation of GI equipment
- Assist with on- and off-boarding of staff and contractors
- Set up mobile phones (both corporate and personal) for use within the organization
- Assist in coming up with recommendations and solutions not necessarily available through standard service offerings to the client
- Track and manage all escalations, service desk tickets submitted on behalf of users
- Provide support for GI software, including Office365, SharePoint, and SmartPlant
- Provide support for VPN services and help to ensure users are able to work remotely
- Support and Facilitate issues with Smart Cards
- Help and train users on collaboration tools, including Skype4Business, video conferencing and SharePoint
- Help Line managers and project administrators understand and fulfill their roles in the on- and off-boarding processes and JML activities. Manage and track JML escalations.
- Help and train users in the use of printing tools
- Coordinate with necessary stakeholders to enact infrastructure changes, including network upgrades and the management of remote “SiteConnect” VPN hardware
- Guide workers through the Computer Asset Refresh Cycle
- Be able to step in to complete IMAC and JML requests if required by client. This can include data transfer, set up of a new PC, and diskwiping old assets for transport and disposal
- Coordination of any PC modifications requiring local administrator rights
- Maintain working order of conference rooms and collaboration spaces assigned to client
- Maintain and manage local site “loaner laptop” pool
- Engage users in a pleasant, customer-friendly manner – DST should make IT experiences as enjoyable as possible for end users
- Work to proactively identify, address, and resolve issues before they become apparent to client
Job Types: Full-time, Permanent, Fixed term contract
Contract length: 12 months
Salary: $35.00-$45.00 per hour
Schedule:
Ability to commute/relocate:
- Kitimat, BC: reliably commute or plan to relocate before starting work (required)
Work Location: One location
