Ecommerce Customer Service Specialist
QE Home is a Canada’s leading fashion bedding specialty retailer with over 77 stores across the country, and a robust e-commerce business. Proudly Canadian and family-owned since 1992, we are passionate about providing customers with beautiful, affordable, comfortable, and eco-friendly bedding solutions — crafted in-house by our design team — along with exceptional and knowledgeable customer service and care.
We want to provide our customers with a seamless shopping experience. Whether they’re looking for stylish Canadian designed duvet covers and accessories, blissfully soft luxury sheet sets, or a cozy temperature regulating duvet, we’re happy to assist our guests in-store, over the phone, or online.
We at QE Home are committed to socially responsible business practices. By prioritizing sustainable practices, exercising social responsibility, and ensuring ethical conduct, we’re creating products that aren’t just better for people – they’re better for the planet, too. We expect all employees to support and aid QE Home in continuing our transition towards environmental and social responsibility in every area of the business. Focusing on minimizing waste and participating in environmental initiatives aimed at achieving our sustainability goals will aid QE Home in being the best corporate citizen it can be.
Report to: E-commerce Sales Manager
Requirements & Responsibilities:
- The E-commerce Customer Service Specialist responsibilities include, but are not limited to:
- Supporting e-commerce sales, customer service and the order fulfillment process
- Ensuring e-commerce orders are accurately entered and processed in a timely manner.
- Processing order returns and make order adjustments, as necessary.
- Coordinating with the customers service team to bring solutions to customer request.
- Providing input to strategic decisions to help grow the business.
- Providing professional and knowledgeable service to our e-commerce customers through multiple communication channels, including phone, emails, live chat, social media, etc.
- Other duties, as assigned.
Qualifications:
- Proficient in MS Office.
- Retail Customer Service background
- E-commerce and fulfillment experience
- Experience working with e-commerce platform (Big commerce) and/or shipping (ship station) is an asset.
- Organized and meticulous, with excellent time management skills
- Bring a constant improvement mindset to all responsibilities.
- Experience in exercise diplomacy in dealing with customers.
- Detail-oriented, organized, and able to prioritize and multitask.
- Proficient in English speaking and writing, French (an asset)
- Available on weekends, evenings, or statutory days if schedule requires.
What we offer:
- Competitive Salary
- Hybrid work environment
- Paid time off.
- Comprehensive Benefits Package
- Employee Assistance Program
- On-site parking
- Staff Discount Program
- Opportunity for growth and development
At QE Home we know that great talent comes in many forms, and we want to meet people at their best. Upon request, we will provide reasonable accommodations to applicants at any time throughout the recruitment and selection process.
QE Home is committed to providing its employees with a work environment free of discrimination, and will always, act in accordance with applicable Human Rights legislation and principles.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Retail or Office environment: 1 year (required)
- Administrative experience: 1 year (required)
- E-commerce platform: 1 year (required)
Work Location: In person
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Store discount
- Vision care
Schedule:
- Evening shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Burnaby, BC V3N 5E9: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
