What makes us different from the rest
Have you ever dreamed of living in the middle of the Canadian Rockies? Well stop dreaming and make that a reality!
Here at HI Jasper we can offer you that amazing and singular experience. You can stay with us for a season, and then stay the whole year because there is so much on offer, our wild surroundings will be calling to you.
The best thing about working with us is that you can enjoy so many different activities, such as hiking, rock climbing, rafting, biking in summer, and then switch to skiing, ice skating, ice climbing in winter. The full mountain experience guaranteed while working in the newest hostel in the HI Canada network (including brand-new subsidized staff housing). The little extra!? You will be able to visit all the HI hostels around (Lake Louise – Banff – Whistler – etc.) too during your weekends as you will get free stays in any HI hostels!!
Overview
The Cafe Supervisor is responsible for ensuring high quality customer service for cafe guests, supervising cafe staff, waiting on, and serving customers in accordance with HI Canada Pacific Mountain Region’s policies, procedures, and mission statement.
Reporting to the General Manager, he/she is responsible for scheduling, training, monitoring performance of servers, and applying progressive discipline measures. The café is the heart of the hostel and the Café Supervisor will develop, plan, promote and leads activities that maintain the hostel’s commitment to providing a high degree of satisfaction and participation amongst our guests, with the goals of increasing word-of-mouth advertising, increasing average length-of-stay, and increasing attendance and revenue.
Responsibilities
-
Supervising and coordinating the activities of cafe staff
-
Ordering supplies
-
Dealing with customer complaints
-
Preparing and/or verify the wastage report
-
Preparing and/or verify the F&B inventory/over/short reports
-
Preparing and placing inventory orders
-
Creating the cafe staff schedule to ensure adequate staffing levels needed to provide excellent customer service
-
Training cafe staff in all cafe duties, health and safety regulations, and current HIC Pacific Mountain policies and procedures to ensure excellent customer service and an understanding of and adherence to current HIC Pacific Mountain policies and procedures
-
Monitoring performance of cafe staff to ensure excellent customer service is provided to guests, and to ensure development of cafe staff
-
Hiring and training of Cafe staff
-
Providing cafe staff with “hands-on” leadership
-
Applying progressive discipline policies as prescribed by the Association
-
Waiting on, serving, and assisting clients to ensure they have a pleasurable dining experience
-
Completing an accurate cash report at the end of the shift to ensure accuracy of accounting records and to maintain profitability of cafe
-
Using established accounting processes to book and invoice group events to ensure cafe is not booked beyond capacity
-
Promoting group bookings to prospective customers
-
Performing daily and weekly duties as outlined on task checklist (i.e. emptying garbage, cleaning machines, liquor inventory, etc)
-
Cleaning cafe and work area to ensure a safe and pleasant environment for staff and clients
-
Stocking and preparing work area for next shift to ensure area is prepared for the next busy time
-
Adding to the experience of our guests by ensuring the programs offered at the hostel reflect the mission and values of the Association, while meeting all applicable municipal, licensing, guiding safety and insurance standards
-
Overseeing programming activities and creating new ones to meet the changing needs and interests of the guest
-
Leading activities and events
-
Tracking the success of the programs by providing regular reports containing statistical information of participation levels, and costs of activity programming and promotional events and, where applicable, measuring such against targeted revenue or attendance goals
-
Collaborating with the Marketing Team by creating programming promotional material while ensuring quality and consistency of message
-
Developing relationships with external partners, businesses, and individuals in the community as well as in-house guests and staff to effectively promote activities and events
-
Generating attendance, visitation, and revenues by using promotional material, social media, personal relationships, and external partnerships and promoters
-
Using programming at the hostel to enhance community relations
-
Performing other related duties as required
Skills and Attributes
-
Excellent customer service skills
-
Strong communication skills (both oral and written)
-
Excellent organizational and problems solving skills
-
Manages time, prioritizes, and multi-tasks
-
Maintains composure in stressful situations
-
Trains and manages performance of Café staff
-
A reliable team player and leader
-
Ability to make quick, appropriate decisions
-
Knowledge of effective conflict resolution techniques
-
Knowledge of health and safety regulations
-
Interacts with customers in a friendly, professional, and confident manner
-
Identifies and understands the needs of guests
Experience Requirements
-
Knowledge of the Jasper community is an asset
-
Minimum 1 year food & beverage or service industry experience
-
Previous supervisory experience
-
Previous barista, hospitality, or tourism experience is an asset
-
Food & Beverage education, certification, or related training is an asset
-
First aid certification is an asset
-
Provincial Liquor and Food Safe certificates
-
Knowledge of computer software – MS Office, Word, Excel, Access
What's in it for you
-
Get the best value on staff accommodation: $13.56/day for a private room or $9.60 for a shared room (known as the cheapest in town!)
-
All units are furnished and have free WIFI
-
BBQ at our staff accommodation
-
Staff Bikes available
-
Discounted Ski passes at the Local Hill
-
Have fun with a tight-knit group of colleagues on shift and off
-
Free HI Memberships
-
Free stays at HI Hostels in Canada
-
Use of sauna, fire pit, pool table at the hostel
-
40% off in the Sleepy Hollow Café
-
Commissions on local tour sales
-
A laid-back, casual work environment that is a lot less stuffy than working in a hotel.
-
Tons of opportunities to experience our destination on your time off as you become a local expert: free and discounted activities.
-
Being part of a not-for-profit organization that embraces sustainable tourism.
-
Room for growth and discovery! Many of our leaders started out on the front lines, and we promote from within.
Join our community
If everything you read above got you excited, you'll be a great fit for our team. Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers, this is the kind of place for you.
Our team is made up of people from all over the world who are bound by our shared desire to discover new places. You recognize that what draws you to Jasper is what draws our guests here, and you're committed to working with a team of like-minded people to share the best of Jasper and the accessibility of travel with the world.
Whether this is just a short stop on your backpacking journey, or you are looking to join a community of folks committed to travel, there is a spot for you at HI where you can belong.
Check out what it's like to live and work here: www.hihostels.ca/workinjasper
About HI
We love travelling. To us, travel isn’t just about going places, it’s also about meeting people, discovering cultures, eating new food and most of all, learning how people do things differently than we do back home.
We believe that through hostelling, we become more conscious about the world around us; and we can even make the world a better place. Our mission is to build a community of conscious travelers who share a greater understanding of people, places and cultures through our network of hostels and people.
#MP
