Front Desk Supervisor
We are seeking a dedicated and enthusiastic Hostel Supervisor to join our team. As a hostel supervisor you will play a pivitol role in ensuring the smooth operation of our hostel and providing exceptional experiances for our guests.
Duties:
- Greet and welcome guests as they arrive at the front desk
- Provide excellent customer service by addressing guest inquiries and resolving any issues or complaints
- Manage and coordinate guest check-ins and check-outs
- Maintain accurate records of guest information and reservations
- Handle cash transactions and maintain a balanced cash drawer
- Assist with managing room inventory and reservations
- Train and supervise front desk staff to ensure high-quality service delivery
- Collaborate with other departments to ensure smooth operations and guest satisfaction
- Oversee the cleanliness and organization of the front desk area.
Qualifications:
- Proven experience in a front desk or customer service role
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Knowledge of hotel/hospitality operations and procedures is a plus
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience to [email protected]
Job Type: Full-time
Salary: From $20.50 per hour
Expected hours: 35 – 44 per week
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
- Store discount
Schedule:
- Evening shift
- Morning shift
- On call
- Weekends as needed
Supplemental pay types:
Ability to commute/relocate:
- Canmore, AB T1W 0L5: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (required)
Shift availability:
- Night Shift (required)
- Day Shift (required)
Work Location: In person
